I'm just wondering anyone owns a HLB credit card?
I was being told this morning that EK's credit card application had been rejected :O what?! we waited more than a month and this is what we get? >=(
actually i called HLB KL branch last 2 weeks for a follow up. the guy who attended to me, erm.. sounded abit snobby i would say. i told him i called on behalf of my husband to ask about his cc application status. i made sure i had all of his information in hand (eg: IC number, address etc) just in case they need verification. too bad, he told me he would only speak to the applicant himself. i reconfirmed by saying that i have all the information but still, he wont entertain me
:( fine, may be its just their working policy and i totally respect that.
so few days ago i requested Theng to clarify for me as she is working at HLB Taiping. she called up and said the status was pending and could be rejected. everything seems so vague. anyway i did not mad at her because i understand she is not under credit card service line. so things remained silent until she confirmed with me the rejection this morning. the reason they gave is, WE DID NOT PROVIDE SUFFICIENT DOCUMENTS. but as of WHAT documents, i dont know. none of their staffs call EK until today.
well, all i can say is that, they are not professional enough. firstly, they promised the card to be approved within 2 weeks from the date we apply but look, its already more than a month now!secondly, even if they found out that we did not provide sufficient supporting documents they could just give us a ring earlier. but, NONE ALSO!
i told EK about this just now and he was kinda disappointed and mad and he decided to give up. luckily i did not encounter that with HSBC ;)
I think this is what people usually do. when they're persuading you to apply for one, they'll treat you like a king/queen and answer to any of your doubts and even promise you this and that. but once you agreed and they get the job, then that's it. they wont entertain for further complaint or comments. even if they do, they will just simply give you an excuse or some vague reasons.
yes, i think this is what happen these days... -___-