I am sure many of us buy things online these days. I admit I am a hardcore fan when it comes to buying things through the Internet.
Of course there's pros and cons of shopping online (which I'll leave it to you to say) but I think this habits can get us addicted somehow ;)
I have bought many things online but mostly are like clothes, kids' stuff (even Aden's formula milk is from Babydash) and skin care products. Some to me are consider great, I mean their service, but there're also a few unpleasant experiences, like the recent one.
I ordered a lipstick from a girl who runs her online boutique via WeChat and Instagram. I bought facial mask from her before this and things went great. This time, I banked in money to her earlier this month and she told me the item will arrive within a week time.
But there was no updates from her after a week, I took the initiative to message her and she told me there's still no stock and I got to wait further.
Okay la to cut the story short, I have been waited for 3 long weeks for that lipstick to reach me but at the end, nothing came cause she mistaken my order!! End up I requested for a refund (of course she had to refund to me since it is her fault).
Yes, 3 long weeks for NOTHING!!
I am mad not because I need that lipstick so urgently, but it's the service attitude that counts. I wouldn't mind if she had inform me about the status in the first place, without needing me to ask her, at least keep me updated about my order. Yes that lipstick is not expensive but still I am her customer, no matter how little I paid!
Actually I did experienced something similar before this, when I bought a Korean leather sling bag from someone online. Yes I remember it til now!! >=(
Anyway, here's my thoughts about running an online business:
1. There're just too many online businesses these days and with so many competitors around, I believe if the service attitude is good, the owner will somehow gets his/her business, even with 'free advertisements' from the customers via those social media sites.
2. Please don't make the customer to ask you what's the status of the order, you are making money you should be the one who keep your customer updated, and please be honest with whatever status happening!
Any relevant experience to share?